Terms & Conditions

Philosophy

Katie Nova, or KN Makeup and her team of professional Makeup Artists are offering makeup services such as, makeup lesson, makeup application, personal makeup shopping, semi-permanent lashes, brow shaping, in NY area. All products we use are hypo-allergenic and will not make your skin break out, or irritated.

 

Our goal:

A beautiful and flawless makeup application.

 

Further, we believe that mutual respect and clear communication are the keys to maintaining a great relationship with our clients. We hope that this agreement helps foster this respect and communication with you.

 

Service and Contact Hours

Our contact hours are: Monday – Friday: 10:00 am – 5:00 pm

 

Please leave us a message if no one is ava ilable to take your call. We normally turn off cell phones while working. We will call you back as soon as we can.

 

If you have a last minute event to go to and need us urgently on the weekends we can help you out, but we prefer email as the best method of contact. Phone calls may go to voicemail, so please leave us a message and expect a return call the following business day.

 

Services provided

We will perform the makeup services as scheduled . Service times can be anywhere between 1-2 hours long. Please note that we provide you with an estimate before we start the job. All makeup supplies will be provided, in case you wish to use your own.

 

Add-on Services

If required at the time of the service, we will gladly provide you with an additional services. Additional fees are incurred when additional services are needed.

 

Rate Changes

KN Makeup  reserves the right to re-evaluate the rates at any time to allow for business-related costs such as gas and travel time increases, and other cost increases. You will be notified of any rate changes 7 days in advance.

 

Payments

Payment for services are due 2 days prior to your appointment, instead of previously discussed  otherwise; We accept cash or credit cards through PayPal to PayPal account This email address is being protected from spambots. You need JavaScript enabled to view it..  When redeeming a voucher (Living Social, Groupon, Signpost, etc.) an 18% gratuity will be added to the coupon amount.  The gratuity will be based on the original price of service.  Payment of the gratuity and sales tax are due when the request for appointment is submitted.

 

Tips

Tipping is always appreciated. If you choose to leave a tip, please make it clear that it is such and leave it on the outside of the envelope. Our team is only authorized to accept tips that are clearly marked as such.

 

Makeup supplies

We only use hypo-allergenic products, but feel free to provide your own if you prefer.  Due to sanitary reasons, we awlays make sure to use clean brushes, and senitize all makeup products befor each use.

 

Arrival times

Due to unpredictable delays, Katie Nova LLC,  cannot guarantee the exact time of arrival. We require the flexibility to arrive and depart between the scheduling window. We reserve the right to arrive earlier or later than the estimated arrival time due to circumstances beyond our control such as traffic conditions, ect.

 

Cancellation of Appointments/Lock-out

You may reschedule, add, skip or cancel any of your makeup services. We understand that an unforeseen event may occur which will create a need to cancel your scheduled makeup appointment. If, for any reason, you need to change your scheduled appointment, please give us a full 48 hours notice. Once we take a reservation, we hold that time slot open for you and turn away other potential clients in order to ensure your appointment. In the event of a cancellation with less than 48 hours  notice a cancellation fee of $50 will be charged. The client agrees to pay the entire cost of the makeup service in full for any visit canceled by them on the day of the service. This applies as well to visits aborted by our team when unable to gain access to your home due to being locked out, or if, for any reason, a staff member feels that his/her personal safety is endangered enough to cause him/her to leave the job site due to actions by the client, guests, or pets on the premises. The client will remain liable for the full cost of the non-performed service.

 

Late Fees/Non Payment

Please note that all services performed require payment up front before the time of services. If payment is not made 2 days prior to your scheduled service, your appointment will be suspended.  We will contact you to make payment.   If we cannot contact you, we will reschedule your appointment at that time and you will be billed for our time.We will not be able to start our scheduled service until payment has been made in full. However, if there is a billing issue, a $25.00 non-payment fee will be incurred if payment is not made in full 2 days before the scheduled service day.

 

Termination

Either party may terminate this agreement at any time by giving to the other party not fewer than three days oral or written notice.

 

Communication

To ensure that all your needs are considered, please address all requests and changes directly to This email address is being protected from spambots. You need JavaScript enabled to view it. or call 212.300.6738

 

Confidentiality

KN Makeup recognizes and acknowledges that this Agreement creates a confidential relationship between KN Makeup and the Client and that information concerning the Client's business affairs, customers, vendors, finances, properties, methods of operation and other such information, whether written, oral, or otherwise, is confidential Information. KN Makeup agrees, that it will not, at any time, during or after the term of this Agreement disclose any confidential information to any person whatsoever. KN Makeup further agrees to bind its employees to the terms and conditions of this Agreement.